Faro Car Hire Questions & Answers

After the rental car is delivered in perfect condition and all the checks are made in the presence of the customer we have to wait 3-4 days for the toll report to check if there are any tolls to pay. At that time we charge your card for tolls in case there are tickets that exceed the amount paid with the tranponder and proceed to cancel the pre-authorization on your card, so this value is unlocked.
The exact time it takes to unlock this amount depends on the banks or companies that manage the various cards, not us. The only thing we can do is give orders through the payment machine for the unlocking process and that's what we do after checking the tolls charges.

Important note:
Some customers ask us the questions:
"When are you going to return the Security Deposit?"
or
- I cannot find on my statement the return of the Security Deposit.

These questions are not correctly formulated because:
- We cannot return a value we have never take.
- You will not find on your statement the return of this amount for the simple reason that it was never taken from your account. At the time of unlocking the pre-authorization the Security Deposit amount will simply be available again for you to use but it never left your account.